Refund Policy

1. One-Time Notice ($9 CAD)

Before PDF generation: If you have not yet generated your PDF, you may request a full refund by contacting us within 24 hours of purchase.

After PDF generation: Once a PDF has been generated and downloaded, the service has been rendered and refunds are generally not available. However, if the generated document contains a system error (e.g., incorrect date calculations due to a software bug), we will issue a full refund or generate a corrected notice at no charge.

2. Pro Plan Subscription ($39 CAD/month)

Cancellation: You may cancel your Pro Plan at any time. Access continues until the end of your current billing period. No partial-month refunds are provided.

First 7 days: If you cancel within the first 7 days of your initial subscription and have generated fewer than 3 notices, you are eligible for a full refund.

After 7 days: Refunds are not available for subsequent billing periods. You retain access until the end of the paid period.

3. How to Request a Refund

To request a refund, email support@easyserve.ca with your account email and a brief description of the issue. We aim to respond within 2 business days.

4. Processing

Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.

5. Exceptions

Refunds will not be issued for: user errors in data entry (e.g., wrong tenant name or rent amount); dissatisfaction with LTB outcomes, as EasyServe does not guarantee legal results; or violations of our Terms of Service.

6. Changes to This Policy

We may update this Refund Policy at any time. Changes apply to purchases made after the updated policy is posted.

7. Contact

Questions about refunds? Reach us at support@easyserve.ca.